Automation for ecommerce and marketplace operations
Ecommerce and marketplace ops are 80% repeatable: order processing, customer questions, inventory updates, supplier reconciliation, financial reporting. Zeroflowers automates the repeatable 80% so your team focuses on what actually grows the business.
What slows ecommerce teams down
- Customer support drowning in 'where is my order' tickets.
- Manual stock updates between supplier sheets, Shopify and the warehouse.
- Refunds and returns processed by hand across Stripe, Shopify and Xero.
- Marketplace listings duplicated across 3+ channels with no single source of truth.
- Financial reporting rebuilt every month from Stripe + accounting CSVs.
What we ship
- AI-powered customer support agents trained on your products, policies and past tickets.
- Inventory sync between supplier feeds, Shopify / WooCommerce / Magento and the warehouse.
- Order-to-cash automation: Stripe → Shopify → Xero / QuickBooks reconciliation.
- Multi-channel listing management with one source of truth.
- Real-time finance and operations dashboards.
Dažni klausimai
Which ecommerce platforms do you work with?
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Shopify, WooCommerce, Magento, BigCommerce, headless setups (Saleor, Commerce.js, Medusa) and custom marketplaces. We integrate via APIs, webhooks and admin tooling.
Can you handle multi-marketplace inventory?
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Yes - sync between Amazon, eBay, Etsy, Shopify and your own site, with one source of truth and conflict resolution.
Can you automate returns and refunds?
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Yes - end-to-end: customer initiates return, ticket auto-created, refund issued in Stripe, accounting updated, inventory restocked or written off.
Will the AI customer agent get things wrong?
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Agents have confidence scoring and clear escalation. Edge cases hand off to a human; routine 'where is my order' / 'what size am I' questions resolve in seconds.